"About 13 years ago I had three children in school and a book bag rarely lasted more than a year, so I...decided to purchase a Cayuga model.... When a year passed and the bag still looked new I purchased another, and a few months later I completed the triumverate...Now there were times that I'm sure those bags weighed more than the children that carried them... the bags not only went to school but on sleepovers, vacations and to places I can't even imagine....Now 13 years, some minor repairs, and one zipper replacement later, and I couldn't pry those book bags from their owners hands if I tried.... Please accept my admiration and appreciation for not only producing extraordinarily good products, but for running your company in a user friendly and socially responsible manner. Yours is an example of how a business should be run, and we all benefit from your presence in the community." Stuart L. Balaban, Albany, NY